Customer service


Subcostume is owned by Imageware AS, which is a limited company registered in Norway with registration number NO982438608MVA. Imageware AS, Subcostume,, and other sites operated by Imageware AS are referred to as 'Subcostume' in the terms below, and in other information on this site.

Product information/images

All the specifications and figures presented in Subcostume's product information and price lists are subject to change and adjustment without a specific warning. We will inform you when changes have been made in relation to goods that you have already ordered. Please be advised that there may be mistakes in product information published on the internet due to changes made by the supplier without prior notice. Subcostume are not responsible for compensating such incidences retrospectively.


Orders can only be placed through our web shop. Our web shop is open for business 24 hours a day all year round.


All our orders are delivered by Suntek, Hongkong Post and Speedpost.


Subcostume guarantees that merchandise should be delivered free from production flaws. In the event of faulty merchandise being delivered, please return the goods in accordance with our regulations for return.

Delivery time

21 days.


All prices and amounts quoted are exclusive of value added tax (VAT), and freight or postage. Prices will be subject to alteration in the event of changes in supplier's prices, changes in international exchange rates, customs duties and other kinds of rates and taxes. Unless otherwise agreed, no price offer from Subcostume is valid for more than 15 days. If the delivery of goods is subject to a major delay, we will notify you by email. Please therefore register your email address correctly in our system.

Sales deposit

We do not operate with a sales deposit, since customers pay exclusively in advance.


You are responsible for compliance with all local laws, and you are required to comply with U.S. export laws and regulations when you use or export any software or materials provided through the Service.

Product responsibility

In the event of purchased merchandise causing damage to other items because the product does not meet the safety standards the user normally expects, Subcostume will be responsible for compensation as far as such responsibility is applicable according to law of 23rd December 1988 no. 104 concerning product responsibility. Other kinds of product-related damage will not be compensated.

Your submission

Under these terms, you may NOT place any of the following material or obtain any such material using the design studio:

- Any threatening, obscene, pornographic or profane material or any other material that could give rise to any civil or criminal liability under applicable law
- Any material that could infringe rights of privacy, publicity or copyrights without the permission of the owner of these rights and the persons (or their parents or legal guardians, where applicable) who are shown in the material
- Any material sent from an anonymous or false address.

While Subcostume is not responsible for the content of the submissions, Subcostume reserves the right to delete, move or edit submissions that it, in its sole discretion, deems abusive, defamatory, obscene or in violation of copyright or trademark laws or otherwise unacceptable. Subcostume reserves the right to share certain account information with governmental organizations or other third parties. If you dispute any copyright or trademark infringement claims, we will share with you the contact information of any party claiming any such infringement. In the event of any such dispute, Subcostume reserves the right to suspend production and shipment of the products until the issue has been resolved. In addition, you warrant that all moral rights in any uploaded materials have been waived.

Your physical or electronic sharing of your images constitutes permission for reprinting by the recipient. Subcostume will not be liable for the content of any submission.


By using Subcostume websites and/or by placing an order with us, you agree to defend, indemnify and hold Subcostume harmless from and against any and all liability, claims, costs and expenses in any action by any third party based on a claim that you infringed such third party's property rights. All content on our websites, including but not limited to the arrangement and construction of the websites, text, graphics, logos, button icons, images and software (collectively referred to as "Content"), is the original creation of Subcostume, or used with the express permission of the copyright, trademark name or service mark owner, and therefore is protected by U.S. and international copyright laws. Our sites and content may be used only to design and order printed material from Imageware. Any other use, including, but not limited to, reproduction, modification, distribution, redistribution, publication, or republication of any or all of the content of our sites is strictly prohibited. The content, our websites or any portion of our sites may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any purpose, commercial or otherwise, that is not expressly permitted by Imageware in writing. The content and software on our websites may only be used as a shopping resource. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any content, information, software, products, or services obtained from our sites. In addition, the method of purchasing and the software used in its implementation is proprietary in nature and may not be copied under any circumstances. Customers have a license to use our websites for the purposes of researching and purchasing only. The license to use our sites shall not be construed as permission for customers to copy, modify, or imitate the proprietary purchasing software, user interface or any other aspect of our sites.

Force majeure

If Subcostume should be prevented from delivering or carrying out a mandatory replacement delivery or should such a mandatory replacement delivery be deemed unreasonable as a result of a labour conflict or a comparable incident in which the parties have no control over the situation such as fire, war, mobilization or an unforeseen military call-up of similar dimensions, requisition, seizure of assets, monetary restrictions, revolt and tumult, lack of means of transport, general lack of goods, fuel restrictions and defects and other delays affecting delivery from suppliers or manufacturers as a result of such occurrences as described in this point, Imageware will be exempt from all other responsibility than the money back claim and will subtract this amount from the total sum due.

Disputes and legal procedures

Any action hereunder must be brought, if at all, within one (1) year from the accrual of the cause of action. Disputes regarding terms of purchase and regulations in that connection, as well as disputes concerning legal matters mentioned in or derived from the aforementioned terms and regulations are deemed to be under the jurisdiction of the regular courts of law, in this case Oslo magistrates court. Unless a written agreement to the contrary be made between the parties concerned, all legal matters arising are subject to Norwegian law.

Limitation of liability

To the fullest extent permitted by applicable law, under no circumstances shall Subcostume be liable for any indirect, incidental, special or consequential damages, including, but not limited to, damages for loss of profits, use, data or other intangibles, even if Imageware has been advised of the possibility of such damages, that result from the use or the inability to use the Imageware websites or services, from any changes to our sites or their services, or from unauthorised access to or alteration of your transmission or data. Some jurisdictions do not allow the limitation or exclusion of incidental, consequential or other types of damages, so some of the above limitations may not apply to you.